U.S. RETURNS & EXCHANGES
James Perse accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached. Items that are eligible to be returned and are purchased between November 2020 and December 2020 may be returned within 30 days of delivery or by January 15, 2021 (whichever date is later). All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable.
Please visit our Store Returns page if you wish to make a return of an online purchase at a James Perse store located in the United States.
For more information, please contact our customer service department.
All Sale Merchandise is Final Sale.
No returns or exchanges. Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.
All Face Covers (Mask and Bandana) are Final Sale.
No returns or exchanges.
Limited Edition Products (Longboards | Surfboards) are Final Sale.
No returns or exchanges.
INTERNATIONAL RETURN POLICY, please click here
Please contact customer service at 866-466-0668 to assist you with your exchange. We will place a new order and waive your Shipping and Handling (S&H) fees for the new merchandise. Return the original merchandise and upon receipt, a refund will be issued in the original form of payment. Please note that Exchanges are not available with merchandise purchased from our retail stores.
HOW TO RETURN AN ITEM
U.S. Return Instructions
Our return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid FedEx return shipping label.
1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.
2. Using the prepaid FedEx Merchandise Return label included in your original order:
ONLINE RETURNS INSTRUCTIONS:
U.S. Return Address
If you are not using the prepaid return label, make sure you send all online returns to:
James Perse Online Returns
7373 Flores Street
Downey CA 90242
We recommend that you choose a shipping service that allows you to track your package and that you insure your package.
INTERNATIONAL RETURNS INSTRUCTIONS, please click here
You may choose to return any item that you have purchased online at one of our store locations within 30 calendar days from the date of delivery. Simply bring a copy of your original invoice that was included in your order package. We cannot accept returns without your original invoice. Your return will be exchanged for a James Perse gift card good at any of our James Perse store locations.
At this time, our online returns warehouse cannot accept returns or exchanges of purchases made in James Perse boutiques.
International Store Returns
Online purchases cannot be returned to James Perse international retail store locations.
You will be notified via email once your return has been processed. Please note that this email will be sent to the email address provided on your original order.
Your return credit will be placed on the original form of payment and will appear on your next statement (generally 10-14 days, depending on your bank).